Our website address is: https://www.guiding-light.co.uk
This privacy notice explains how Guiding Light looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
What information we collect about you
How information about you will be used
How long your information will be kept for
Where your information is kept
Access to your information and correction
Changes to our privacy notice
How to contact us
1. WHAT INFORMATION WE COLLECT ABOUT YOU
We collect information about you when you book a ceremony with us whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant family and personal information realting to your chosen ceremony, payment and transaction information, and IP addresses.
2. HOW INFORMATION ABOUT YOU WILL BE USED
In law, we are allowed to use personal information, including sharing it outside of our business, only if we have a proper reason to do so, for example:
To fulfil a contract with you i.e. to provide the service you have requested and to communicate with you about appointments/ceremony arrangements and details etc.
When it is in our legitimate interest i.e. there is a business or commercial reason to do so, unless this is outweighed by your rights or interests.
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.
If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact us.
4. HOW LONG YOUR INFORMATION WILL BE KEPT FOR
Unless you request otherwise, we will keep your information to contact you about our services and any arrangements we have in place with you.
If you have not used our service for 24 consecutive months, we will archive all your personal information, except for your name, relevant client history and financial transactions (which we are obliged to keep for 6 years).
5. WHERE YOUR INFORMATION IS KEPT
Your information (submitted through our website) is stored within the European Economic Area on secure servers provided by Krystal Hosting Ltd, Kemp House, 152 – 160 City Road, London
Any payment transactions are encrypted. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
Any information you provide to us over the phone is kept on paper records and stored in a locked cabinet at our registered business address.
6. ACCESS TO YOUR INFORMATION AND CORRECTION
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact by emailing firstname.lastname@example.org
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
We may email e-newsletters to inform you about products, services and special offers provided by our celebrant service. You have the opportunity to unsubscribe from e-newsletters at any time.
E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
9. OTHER WEBSITES
Our website may include links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
10. CHANGES TO OUR PRIVACY NOTICE
We keep our privacy notice under regular review and we will place any updates on this webpage or on the printed copy. This privacy notice was last updated on 16th June, 2020.
11. HOW TO CONTACT US
Please contact us if you have any questions about our privacy notice or information we hold about you:
By email email@example.com
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: